FAQ

Answers to the most common questions about dealer membership, API access, brands, ordering, shipping, and support. If you do not see your question here, contact us and we will help.

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Dealers and partners can also request a demo to walk through the platform.

Frequently Asked Questions

Tip: click a question to expand. Many answers include links to the exact page you need.

Create a dealer account on our Dealer Registration page. After you submit your business details, our team reviews the application and verifies your account. Once approved, you will receive a confirmation email with next steps.

API access is available for approved B2B members and integration partners. Start by contacting us through the Contact Us page so we can confirm your use case, brand coverage, and integration approach. After approval, we provision API credentials and align you on standard usage guidelines.

Visit our Line Card to view brand coverage. Logged-in dealers may also see additional brand and availability signals inside the portal.

Send a request through Contact Us with the brand name, your current relationship (if any), and what you need (ordering, inventory visibility, data coverage). Our team will follow up with next steps and expected timelines.

Yes. CarAggio supports dealer-direct relationships where supported by the supplier. During onboarding, we can review what accounts you already have and advise on the best path to connect them. If you have questions before you join, use Contact Us.

Support is available 6:00am–6:00pm CST, Monday through Friday. For urgent order support, use Contact Us and include your order details.

Customer pick-up and will call are not available at this time. Orders ship from our supplier and warehouse network to your address.

Shipping timelines depend on supplier cutoffs, item availability, and carrier service. Most orders ship within 1–3 business days once confirmed by the supplier. For shipping questions on an active order, contact us via Contact Us.

Yes. We can ship to alternate addresses for verified customers. If you need help setting up a ship-to, contact us before ordering at Contact Us.

We accept major credit cards. Other payment options may be available depending on the transaction and checkout flow. If you need a specific payment method, contact our team before ordering.

Return eligibility and timelines vary by brand and supplier. To start a return, contact us via Contact Us with your order number and the item details.

Confirm the code is entered correctly and is not expired. Some brands or items may be excluded due to supplier rules. If it still does not work, contact support at Contact Us and include the code you attempted to use.

Some checkouts may offer Shipping Protection to help cover lost or damaged packages and accelerate resolution. If you have questions about a shipment or claim, contact us through Contact Us.

Contact us as soon as possible with your order number and a brief description of the issue. For theft-related claims, we may request supporting documentation depending on the situation. Start here: Contact Us.

Yes, we can ship internationally. International orders may incur brokerage, duties, and taxes collected locally. If you are placing a large international order, contact us first at Contact Us so we can help align the best shipping path.

Want to see the platform before you join. Schedule a 30-minute demo and we will walk through the dealer workflow and answer questions.

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